Breakage Policy

In the event of receiving damaged goods exceeding 10%, please contact us promptly. While transport may cause breakages, we recommend ordering an extra 10% to ensure your project stays on track.

Pallet Specifications

  • Standard Size: 1200mm x 1000mm x 1000mm
  • Maximum Weight: 1000kg

Delivery Information

Deliveries are conducted by an 18-tonne vehicle. The delivery point must have adequate access and space for vehicle manoeuvre.

  • Vehicle Dimensions: 18 tonnes, 4m tall, 10m long, plus 2m tail lift.

Road Surface Requirements

Acceptable surfaces are tarmac, block paving or concrete. Our trucks cannot operate on soft or loose ground.

Vehicle Access

A minimum width of 3m is required, on a hard and flat surface, free from obstacles and obstructions.

Special Requirements

If our delivery guidelines don’t suit, please get in touch. We strive to accommodate your needs.

Hi-Ab/Crane Deliveries

We do not operate hi-ab delivery vehicles, though arrangements can be made for larger orders. Contact us to discuss.

Redelivery Charges

All deliveries are kerbside, utilising tail lift and manual pump truck. If a delivery attempt is unsuccessful due to any aforementioned issues, a redelivery charge may apply.

Delivery Receipt

A signature is required upon delivery.