At PavingShopper, we are committed to providing high-quality paving products and excellent customer service to our clients. We understand that there may be instances when customers are dissatisfied with our products or services, and we are dedicated to resolving any complaints in a fair, transparent, and timely manner.
1. Complaints Procedure
PavingShopper has a formal complaints procedure in place to ensure that all complaints are handled promptly and fairly. Customers who wish to make a complaint can do so by contacting us at complaints@pavingshopper.co.uk or by calling our customer service team at 0118 469 3243.
2. Complaints Handling
All complaints received by PavingShopper will be handled promptly and fairly, and we will keep customers informed of the progress of their complaint at all times. We will investigate all complaints thoroughly and aim to resolve them as quickly as possible.
3. Product Returns and Refunds
If a customer is dissatisfied with a paving product they have received, they may be eligible for a return or refund in accordance with our Returns Policy. We will work with customers to arrange for the return of the product and process any applicable refunds in a timely manner.
4. Delivery and Installation Complaints
If a customer has a complaint related to the delivery or installation of their paving products, we will investigate the issue thoroughly and work with the customer to find a satisfactory resolution. This may involve arranging for replacement products, additional installation services, or compensation, as appropriate.
5. Complaints Resolution
PavingShopper is committed to resolving all complaints in a fair and satisfactory manner. We will work with customers to find a resolution that meets their needs and addresses the issues raised in their complaint. If we are unable to resolve a complaint to the customer’s satisfaction, we will explain the reasons for our decision and provide information on further options for recourse, such as alternative dispute resolution or legal action.
6. Complaints Record-Keeping
PavingShopper keeps records of all complaints received, including the nature of the complaint, the actions taken to address it, and the resolution reached. We use this information to identify trends and areas for improvement in our products, services, and processes, and to ensure that our complaints handling procedures are effective and fair.
7. Feedback and Continuous Improvement
PavingShopper values feedback from our customers and is committed to using complaints as an opportunity to identify areas for improvement in our products and services. We will use the information gathered through complaints to enhance our offerings and prevent similar issues from arising in the future.
PavingShopper is dedicated to providing high-quality paving products and excellent customer service, and we take complaints seriously. If you have a complaint, please contact us at complaints@pavingshopper.co.uk or call our customer service team at 0118 469 3243, and we will do our best to resolve the issue in a fair and satisfactory manner.
